AI Disclaimer & Data Policy

Last Updated: April 16, 2026

Welcome to Emote , an AI-powered emotional wellness application. Before using our services, please read this AI disclaimer and data policy carefully to understand how our AI works and how we handle your data.

⚠️ Emergency Situations and Crisis Disclaimer

PLEASE READ THIS SECTION CAREFULLY

IF YOU ARE EXPERIENCING THOUGHTS OF SUICIDE, SELF-HARM, OR HARMING OTHERS, OR IF YOU ARE EXPERIENCING A MENTAL HEALTH EMERGENCY:

• IMMEDIATELY STOP USING EMOTE
• DIAL 988 (US) FOR THE SUICIDE AND CRISIS LIFELINE
• CALL 911 (US) OR 108/112 (INDIA) FOR EMERGENCY SERVICES
• GO TO THE NEAREST EMERGENCY ROOM
• CONTACT A QUALIFIED MENTAL HEALTH PROFESSIONAL

EMOTE IS NOT AN EMERGENCY SERVICE AND CANNOT HELP IN CRISIS SITUATIONS.

1. Nature of AI Service

Emote provides conversational support through advanced artificial intelligence (AI) technology. Our AI system is designed to:

• Engage in supportive, empathetic conversations
• Provide emotional support and somatic awareness guidance
• Help with self-reflection and emotional journaling
• Identify emotional patterns and provide personalized insights
• Use "Smart Controller" technology to adapt conversations to your needs

Our AI is a sophisticated computer program powered by large language models (LLMs) and custom algorithms, not a human therapist or counselor.

2. Not a Substitute for Professional Care

Critical Notice:

• Emote is NOT a substitute for professional mental health care, medical advice, diagnosis, or treatment
• Emote is NOT a licensed mental health professional and cannot provide clinical diagnoses or treatment plans
• Emote CANNOT prescribe medication or provide medical interventions

We strongly encourage users to seek help from qualified mental health professionals (therapists, psychologists, psychiatrists) for specific mental health concerns, ongoing treatment, or clinical diagnoses.

Emote is designed to complement —not replace—professional care. Think of it as a supportive companion on your wellness journey, not a replacement for professional therapy.

3. Limitations of AI Technology

While our AI is designed to be supportive and empathetic, it has inherent limitations:

Understanding Complex Emotions

The AI may have limitations in understanding highly complex human emotions, nuanced contexts, cultural backgrounds, or unique personal situations. It operates based on patterns and training data, not human intuition or lived experience.

Response Accuracy

The AI may not always provide appropriate, accurate, or contextually perfect responses to all situations. It can:

• Misinterpret the emotional tone or context of your message
• Provide generic responses that may not fully address your specific needs
• Occasionally generate responses that are incorrect or inappropriate
• Fail to recognize signs of serious mental health conditions that require professional intervention

Individual Variation

The effectiveness of Emote may vary significantly from person to person. What works well for one user may not work as well for another. Your experience depends on many factors including your communication style, emotional needs, and personal circumstances.

No Real-Time Monitoring

Emote does not have real-time human monitoring or intervention capabilities. The AI cannot detect or respond to emergencies in real-time like a human professional would.

4. Emergency Situations

Emote is NOT equipped to handle emergency situations or mental health crises.

If you are experiencing a mental health emergency, including:

• Thoughts of suicide or self-harm
• Thoughts of harming others
• Severe panic attacks or anxiety
• Psychotic episodes or hallucinations
• Substance abuse emergencies
• Any situation requiring immediate intervention

Please immediately:

• United States: Call 911 or text/call 988 (Suicide and Crisis Lifeline)
• India: Call 108 or 112 for emergency services
• Other countries: Contact your local emergency services
• Visit the nearest emergency room
• Contact a qualified mental health professional immediately

5. Data Collection and Storage

What Data We Collect

To provide and improve our services, we collect:

• Conversation Data: All text input and responses during your interactions with the AI
• Account Information: Email address, name (optional), authentication details
• Usage Patterns: How you interact with the service, feature usage, session duration
• Device and Technical Data: Browser type, IP address, device information (as detailed in our Privacy Policy)

Where Your Data Resides

Your data is stored securely in Supabase , a PostgreSQL-based database platform with enterprise-grade security features:

• Encryption in Transit: All data transmitted is encrypted using TLS 1.3
• Encryption at Rest: All stored data is encrypted using AES-256 encryption
• Row-Level Security (RLS): Your conversations are accessible only to you and authorized personnel for debugging/safety purposes
• Regular Backups: Encrypted backups are maintained for data recovery
• SOC 2 Compliance: Supabase is SOC 2 Type II certified

6. How We Use Your Data

Service Delivery

Your conversation data is used to:

• Generate AI responses tailored to your emotional needs
• Maintain conversation context and continuity
• Provide personalized insights and pattern recognition
• Enable features like conversation history and emotional tracking

Personal Insights and Pattern Analysis

We perform analysis on your individual data to provide you with personalized insights:

• Identify your emotional patterns and triggers
• Track your emotional wellness journey over time
• Provide somatic awareness insights specific to you
• Generate personalized recommendations and reflections

Note: This personal pattern analysis uses only your own data and is designed to help you understand yourself better.

Make Model Better for Everyone (Optional)

Similar to ChatGPT and Claude, we offer you the choice to help improve our AI for all users. When this option is enabled:

• Anonymized Data: Your conversations are anonymized (all personally identifiable information is removed)
• Model Training: Anonymized data may be used to train and improve our AI models
• Quality Enhancement: Helps the AI better understand emotional contexts, improve response quality, and enhance somatic detection
• Research and Development: May be used for improving safety, accuracy, and overall service quality

Your Control:

You can enable or disable the "Make Model Better for Everyone" option at any time in your Settings.

• Disabled by default: This feature is OFF unless you explicitly turn it on
• Instant effect: Changes take effect immediately
• No retroactive training: If you disable it, previously collected data won't be used for future model training

7. Data Sharing with Third Parties

AI Provider Processing

To generate responses, your conversation text is processed through enterprise-grade AI providers (such as OpenAI, Anthropic, or similar):

• We use enterprise API agreements that prohibit these providers from using your data to train their public models
• Your data is processed in real-time and not retained by the AI provider for training purposes
• All transmission is encrypted end-to-end

No Marketing or Selling

We do NOT sell, rent, or share your personal conversations with third parties for marketing purposes. Your emotional wellness data is private and confidential.

8. Data Deletion and Retention

Account Deletion

You may request deletion of your account and data at any time through:

• Settings page within the application
• Emailing us at founder@emotenow.app

Deletion Timeline

Upon receiving a deletion request:

• Account Deletion: Your account will be deactivated immediately
• Data Removal: All personal data and conversations will be permanently deleted from our systems within 30 days of the deletion request or account deletion
• Backup Removal: Data will be removed from encrypted backups during the next backup cycle
• Anonymized Analytics: Only fully anonymized, aggregated data (which cannot be linked back to you) may be retained for analytics purposes

Legal Retention

In some cases, we may be required to retain certain data for legal compliance, fraud prevention, or dispute resolution. Such data is kept only as long as legally required and in accordance with applicable laws.

9. User Responsibility

By using Emote, you acknowledge and agree that:

• You are responsible for your own mental health decisions and actions taken based on interactions with our AI
• You should critically evaluate the AI's responses and use your judgment when considering its guidance
• You will not rely solely on the AI for serious mental health concerns
• You will seek professional help when needed, especially for clinical diagnoses or treatment
• You understand the limitations of AI technology and use the service accordingly

10. Potential Risks

Users should be aware of the following potential risks:

Misunderstanding or Misinterpretation

There is a risk of misunderstanding or misinterpreting the AI's responses. The AI may not fully grasp the context, nuance, or emotional depth of your situation.

Overreliance

Overreliance on AI may delay seeking necessary professional help. If you find yourself avoiding professional care because you're using Emote, please reconsider and seek appropriate support.

Detection Limitations

The AI may not be able to identify or respond appropriately to signs of serious mental health conditions, medical emergencies, or crisis situations.

Emotional Triggers

Some AI responses may inadvertently trigger emotional distress. If you experience discomfort, please stop using the service and consider speaking with a professional.

11. Continuous Development and Updates

Our AI system is continually evolving and improving:

• We regularly update our AI models, algorithms, and Smart Controller logic
• The capabilities and limitations of the AI may change over time
• We will update this disclaimer to reflect significant changes in our AI technology
• Beta features may be introduced and refined based on user feedback

We are committed to transparency about our AI's capabilities and will communicate major updates to our users.

12. Feedback and Reporting

We strongly encourage user feedback to improve our service:

• Provide feedback on AI responses through the in-app feedback feature
• Report concerning, inappropriate, or harmful AI responses immediately
• Suggest improvements or features you'd like to see
• Share your experience to help us make Emote better for everyone

If you encounter any problematic responses from the AI, please report them to our support team at founder@emotenow.app .

13. Your Control and Settings

You have full control over your data and privacy settings:

Available Settings

• Make Model Better for Everyone: Enable/disable contribution of anonymized data for model improvement (OFF by default)
• Conversation History: Choose to save or delete individual conversations
• Data Export: Request a copy of your data in a portable format
• Account Deletion: Permanently delete your account and all associated data

How to Manage Settings

Navigate to Settings in the application to:

• Toggle data sharing preferences
• Review your data usage consent
• Request data deletion or export
• Manage notification and communication preferences

14. Updates to This Disclaimer and Policy

We may update this AI Disclaimer & Data Policy from time to time to reflect:

• Changes in AI technology or capabilities
• New features or services
• Legal or regulatory requirements
• User feedback and best practices

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email
• Display a prominent notice in the application

Continued use of Emote after changes constitutes acceptance of the updated disclaimer and policy.

15. Contact Information

For any questions or concerns about this AI Disclaimer & Data Policy, please contact us:

Email: founder@emotenow.app

Website: https://emotenow.app

Jurisdiction: Chennai, Tamil Nadu, India

Response Time: We aim to respond to all inquiries within 48 hours

16. Your Acknowledgment

By using Emote, you acknowledge that you have read, understood, and agree to this AI Disclaimer & Data Policy. If you do not agree with any part of this disclaimer, please do not use our services.

We are committed to providing a safe, transparent, and effective emotional wellness companion. Your trust and privacy are paramount to us.

17. Related Policies

This AI Disclaimer & Data Policy should be read in conjunction with our other policies:

• Privacy Policy - Comprehensive privacy practices and GDPR compliance
• Terms and Conditions - Legal terms governing use of Emote